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Product design leader focused on healthcare, fintech, AI, and complex workflows that support real-world decision-making.

Product design leader focused on healthcare, fintech, AI, and complex workflows that support real-world decision-making.

Product design leader focused on healthcare, fintech, AI, and complex workflows that support real-world decision-making.

Principal Product Designer leading AI & emerging tech experiences at T-Mobile
Principal Product Designer leading AI & emerging tech experiences at T-Mobile

Case studies

SCROLL

👋

Product design leader focused on healthcare, fintech, AI, and complex workflows that support real-world decision-making.

Principal Product Designer leading AI & emerging tech experiences at T-Mobile

Case studies

SCROLL

Designing for clarity, trust, and outcomes

Designing for clarity, trust, and outcomes

I’m a design leader with over a decade of experience shaping complex systems across healthcare, fintech, and enterprise platforms. My work spans AI-driven customer care, insurance and billing workflows, and consumer health products.

I focus on turning complexity into clear, actionable experiences that help users understand information, complete tasks, and make confident decisions in high-stakes situations.

I’m a design leader with over a decade of experience shaping complex systems across healthcare, fintech, and enterprise platforms. My work spans AI-driven customer care, insurance and billing workflows, and consumer health products.

I focus on turning complexity into clear, actionable experiences that help users understand information, complete tasks, and make confident decisions in high-stakes situations.

featured CASE STUDIES

featured case studies

T-Mobile AI-powered assistant

T-Mobile AI-powered assistant

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Led design across multiple initiatives transforming chat into an end-to-end AI-driven experience.

Led design across multiple initiatives transforming chat into an end-to-end AI-driven experience.

Women's health app tracker

Women's health app tracker

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Led design of a 0→1 healthcare product, defining a build-ready MVP that enabled development and early fundraising.

Led design of a 0→1 healthcare product, defining a build-ready MVP that enabled development and early fundraising.

Vera, a plant care app

Vera, a plant care app

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Led design of a 0→1 consumer app, taking it from concept to launch and driving rapid user growth to acquisition.

Led design of a 0→1 consumer app, taking it from concept to launch and driving rapid user growth to acquisition.

selected CASE STUDIES

Selected case studies

AI tools for construction

AI tools for construction

Read case study

Read case study

Fintech products

Fintech products

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Truman, smart physical security

Truman, smart physical security

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Read case study

Revenue growth insights platform

Revenue growth insights platform

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Cybersecurity products

Cybersecurity products

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Gen Z Bible study app

Gen Z Bible study app

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Leading design in complex environments

Leading design in complex environments

My experience as a design leader

My experience as a design leader

My leadership approach is shaped by building and scaling design teams in complex, fast-moving environments. I focus on creating clarity, aligning cross-functional partners, and helping teams deliver high-quality work—without losing sight of users, outcomes, or reality.

As teams and products grow, consistency and clarity become critical. I focus on scalable design systems, shared patterns, and lightweight processes that improve quality and speed without slowing teams down. My goal is to help design scale sustainably while remaining flexible and human.

My leadership approach is shaped by building and scaling design teams in complex, fast-moving environments. I focus on creating clarity, aligning cross-functional partners, and helping teams deliver high-quality work—without losing sight of users, outcomes, or reality.

As teams and products grow, consistency and clarity become critical. I focus on scalable design systems, shared patterns, and lightweight processes that improve quality and speed without slowing teams down. My goal is to help design scale sustainably while remaining flexible and human.

About me - My Ethos

From Lattice & Workday

From Lattice & Workday

My coworkers speak

My coworkers speak

Product Manager

360 REVIEW

Pamela brings a strong design presence to the work. She has a clear, grounded point of view, with deep UX craft and strong connection to the industry best practices that raises the bar for our experiences. I see her as a thought leader in the space - someone who can both zoom out to the bigger design strategy and zoom in to the details that really matter for customers. I am excited to keep collaborating wither as we shape where these experiences go next!

VP of Product

PRAISE

Pamela did a wonderful job last week providing coverage for her fellow team members. She was stretched thin across multiple different topics, but found the time to jump into challenging topics and conversations and did so with finesse. She exhibited the ability to be cross-functional, and as her manager, this is great to see play out.

Director of Product

PRAISE

I love hearing you talk about design — you are so incredibly smart. Oftentimes (like this exact instant where I am eavesdropping) I don’t even need to have the context to be able to understand the message you are delivering or the story you are telling with the way you approach design thinking. You can take something incredibly complex and explain it to someone in a way they feel like they can relate and really understand. I am so proud to have you leading our design craft at Crema

Experience across

Experience across

  • AI & conversational systems

  • Data-rich and operational workflows

  • Two-sided platforms

  • Consumer applications

  • AI & conversational systems

  • Data-rich and operational workflows

  • Two-sided platforms

  • Consumer applications

Across the following industries

Across the following industries

  • Telecom

  • Fintech

  • Cybersecurity

  • Management Consulting

  • Construction

  • Health tech

  • Customer care


  • Telecom

  • Fintech

  • Cybersecurity

  • Management Consulting

  • Construction

  • Health tech

  • Customer care


  • Telecom

  • Fintech

  • Cybersecurity

  • Management Consulting

  • Construction

  • Health tech

  • Customer care


Intentional experiments

Intentional experiments

My mantra: Lead and inspire by doing. These are small projects I did during my free time outside of client work, I run experiments to try new technologies or tools, or simply explore different ways of thinking, and contribute to my team's process. These experiments often inform new processes and help designers step outside familiar patterns to explore new ways of thinking.
Market analysis & design: EdTech Meerkat

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Design & Internal build: Boleo, an internal sports bracket

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Selected highlights

Selected highlights

  • Ideated, designed, and led the development of a mobile app that reached 10K downloads in 3 months and 240K downloads in 9 months, leading to acquisition by a competitor.

  • Ideated, designed, and led the development of a mobile app that reached 10K downloads in 3 months and 240K downloads in 9 months, leading to acquisition by a competitor.

  • Speaker at KC Design Week 2023 (“Design Futures”).

  • Speaker at KC Design Week 2023 (“Design Futures”).

  • Created a Figma tutorial with 80K+ views, reflecting a passion for sharing knowledge and supporting the design community.

  • Created a Figma tutorial with 80K+ views, reflecting a passion for sharing knowledge and supporting the design community.