Designing a sensitive, scalable B2C health experience

Designing a sensitive, scalable B2C health experience
Designing a sensitive, scalable B2C health experience

Ourself: Women’s health tracking platform

Ourself: Women’s health tracking platform

Ourself: Women’s health tracking platform

Ourself: Women’s health tracking platform

My role:
Brand definition
UX and interaction design
Product and experience strategy
MVP scope definition
Design execution and quality oversight
Design execution and quality
oversight
Coaching and guidance for a junior designer
Coaching and guidance for a junior
designer

Certain details have been omitted to respect confidentiality.

Business impact

Business impact

Ourself was designed as an MVP mobile platform to support a second round of funding for a women’s health startup. Under tight timelines and limited resources, the work delivered a development-ready prototype that defined the product’s core experience, validated key flows, and positioned the client to move quickly from concept to build.

The challenge

The challenge

The challenge

Ourself aimed to provide a comprehensive women’s health experience by combining symptom tracking, analytics, and educational content in a single mobile platform. The domain required a high degree of trust, clarity, and sensitivity, while also supporting a wide range of health needs and user behaviors.

While the client had conducted initial research, it did not fully account for early adopters. To define a meaningful MVP, we needed to ground the experience in how users actually think about and track their health.

I served as the primary design lead, responsible for:

  • Brand definition

  • UX and interaction design

  • Product and experience strategy

  • MVP scope definition

  • Design execution and quality oversight

  • Coaching and guidance for a junior designer

The challenge

With limited resources, our team was asked to define an MVP prototype our client could use for a second round of funding. In favor of speed to market what we need to create needed to be ready to quickly roll into development with only a few days of refinement needed.

Our High level goals

  1. Develop a brand for the app that appeals to a largely female demographic while remaining agnostic.

  2. While our client had conducted prior research about the problem, we soon realized that their research had not extend to understanding early adopters. Therefore, the content and IA needed to be based on what would make sense to these users first, and we needed to spend time doing research which was not scoped.

  3. Build an MVP prototype with a design system and key screens and flows ready for development.

Core Features (designed end-to-end)

Core Features (designed end-to-end)

Onboarding

Onboarding

Designed to build trust quickly and set expectations around tracking, privacy, and personalization without creating friction at first use.

Symptom tracking

Symptom tracking

A flexible tracking system that allows users to log and rate symptoms over time. I intentionally used a 1–10 severity scale, mirroring what users encounter in clinical settings, to reduce cognitive load and increase familiarity.

Key strategic decisions and approach

Key strategic decisions and approach

Core Features (designed end-to-end)

Defining the MVP through focused research

I facilitated targeted stakeholder sessions and lightweight research with potential early adopters to identify which features were essential for initial value, allowing us to define a realistic MVP scope.

Information architecture grounded in user mental models

Rather than debating medical classifications (e.g., symptom vs. trigger), I reframed the problem around how users actually experience and describe their health. This shift informed a more intuitive information architecture and simplified tracking interactions.

De-risking through high-level wireframes

I created high-level wireframes to communicate the full structure and depth of the product early. This helped align stakeholders, validate assumptions, and reduce downstream rework.

Interaction design with intention

Despite time constraints, I focused design effort on interactions that materially impacted usability and trust, prioritizing clarity and ease over feature breadth.

Design execution & leadership

I led visual design and defined the core UI elements and patterns for the app. Alongside hands-on execution, I guided a junior designer through feedback and iteration, ensuring consistency, quality, and alignment with the product vision.

Praise

Praise

Outcome

Outcome

The resulting MVP prototype provided a clear, development-ready foundation for the product—balancing usability, sensitivity, and scalability—and enabled the client to confidently move forward with fundraising and product development.

Related videos

Unmoderated research

In this video I talk about about using Maze for unmoderated testing, one of the activities I did in this project